Privacy Policy

Your privacy is of the upmost importance to us.

1. Who We Are

This Privacy Policy explains how UKHTC Ltd, trading as Jacquin Hypnosis Academy (“we”, “us”, “our”), collects, uses, and protects your personal information when you use our website and mobile application (together, the “Services”).

Website: www.jacquinhypnosisacademy.com
Company: UKHTC Ltd, registered in England & Wales
Contact email: [email protected]

We are the data controller for all personal data processed through our Services.

2. What Information We Collect

a) Information you provide to us

When you register, subscribe, or contact us, we may collect:

  • Name, email address, and contact details

  • Account login information

  • Payment and billing details (securely processed by third parties)

  • Profile information (such as a photo or bio if you choose to provide it)

  • Messages, feedback, or support requests you send to us

b) Information collected automatically

We and our platform provider collect limited technical data such as:

  • IP address, browser type, operating system, and device model

  • Usage data (pages visited, time spent, buttons clicked)

  • App analytics (screen views, crashes, device type)

c) Information from third parties

We may receive data from:

  • Kajabi LLC (our hosting and app platform provider)

  • Payment processors (Stripe, PayPal)

  • App stores (Apple App Store, Google Play)

  • Email, analytics, and marketing service providers

3. How We Use Your Information

We process your personal data to:

  • Provide access to courses, memberships, and digital content

  • Manage payments, subscriptions, and support services

  • Send transactional messages (e.g., confirmations, renewals, updates)

  • Deliver optional marketing communications (with your consent)

  • Improve our content, services, and user experience

  • Maintain platform security and comply with legal obligations

Legal bases for processing under the UK GDPR include:

  • Performance of contract

  • Consent (for marketing, notifications)

  • Legitimate interests (service improvement, analytics)

  • Legal obligation (accounting and compliance)

4. Cookies and Tracking Technologies

Our website uses cookies to operate efficiently and enhance user experience.
Cookies are small text files that help:

  • Keep you logged in

  • Remember your preferences

  • Analyse anonymous traffic patterns

Typical Kajabi cookies include:

Cookie Purpose
_kjb_session Tracks your active Kajabi session
kjba Records affiliate referral for purchases
_abv Stores admin bar visibility setting

You can disable cookies in your browser settings. Some features may not function properly without them.

The mobile app may also use analytics tools such as Firebase or Kajabi metrics to collect anonymised usage data.

5. Mobile App Permissions and Notifications

The Jacquin Hypnosis Academy mobile app may request permission to:

  • Send push notifications for course and community updates

  • Store media for offline viewing

  • Access limited device information for analytics

We do not access contacts, camera, photos, or location data.
Permissions can be managed at any time via your device settings.

6. Sharing and International Transfers

We do not sell or rent your personal information.

We share limited data with:

  • Kajabi LLC (USA) – our website and app host

  • Payment processors – Stripe, PayPal

  • App store operators – Apple and Google

  • Email and analytics tools – for communication and performance

Because Kajabi is based in the United States, your data may be transferred internationally.
Such transfers are protected by Standard Contractual Clauses (SCCs) and the UK International Data Transfer Addendum (IDTA) to ensure equivalent data protection standards.

7. Data Retention

We retain data only for as long as necessary to:

  • Provide your account and services

  • Comply with our legal obligations (e.g., tax and accounting records)

After your account becomes inactive, we may delete or anonymise data within a reasonable timeframe.
Financial records are retained for six years under UK law.

8. Children’s Privacy

Our Services are not intended for children under 16.
We do not knowingly collect personal data from minors.
If you believe a child has provided us with information, please contact us so we can delete it.

9. Health and Safety Notice (Hypnosis Content)

The Jacquin Hypnosis Academy provides educational and self-development content involving hypnosis and self-hypnosis.

Please note:

  • Hypnosis is generally safe when used appropriately.

  • Do not use hypnosis or relaxation recordings while driving, operating machinery, or in situations requiring full attention.

  • If you are pregnant, under medical or psychiatric care, have epilepsy, psychosis, or any other serious condition, consult your healthcare provider before using hypnotic content.

  • Our materials are for educational and informational purposes only and are not a substitute for medical or psychological treatment.

By using our Services, you acknowledge responsibility for your own wellbeing.

10. Your Rights (UK and EEA Users)

Under the UK GDPR, you have the right to:

  • Access a copy of your data

  • Request correction of inaccurate data

  • Request deletion of your data (“right to be forgotten”)

  • Restrict or object to processing

  • Request data portability

  • Withdraw consent for marketing or notifications

To exercise these rights, contact [email protected] with the subject line “Privacy Request”.
We will respond within one month.

You may also lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

11. Security Measures

We use appropriate technical and organisational measures to protect your data, including:

  • SSL encryption

  • Firewalls and secure hosting

  • Limited employee access

Despite these safeguards, no online service is 100% secure. By using our Services, you acknowledge the inherent risks of transmitting information online.

12. Marketing and Opt-Out

We may send you updates about courses, events, and new resources if you have opted in.
You can unsubscribe at any time via the email link or by contacting us directly.
Push notifications can be managed in your mobile device settings.

13. Links to Other Websites

Our Services may contain links to third-party sites.
We are not responsible for their privacy practices or content.
Please review those sites’ privacy policies before submitting any information.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law or our practices.
The most recent version will always be available at www.jacquinhypnosisacademy.com and within the app.

If we make significant changes, we may notify you by email or in-app alert.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:

UKHTC Ltd / Jacquin Hypnosis Academy
📧 [email protected]

🗝️ Summary of Key Points

  • One Privacy Policy covers both the website and mobile app.

  • UKHTC Ltd is the data controller, and Kajabi LLC is our data processor.

  • Your data is protected by UK GDPR standards and international safeguards.

  • You retain full control over your information and can request access or deletion anytime.